The phone rings with a problem: “It’s not working.”
So, is it your machine or is it your customer?
Perhaps you should be called the Bomb Squad, because you’re going on the scene to defuse the issues, and bond the relationship like no one else can.
Field Service starts in house, and when your Service Engineer and QA staff understand the product with the mindset of the clinician, issues can be cut short before they go off.
Whether you staff your own or outsource from the field, your FSE’s represent your commitment to your Brand, through your relationship with the customer. Your people know how to tweak the product; make sure they know how to think like the person using it bedside.
We see Field Service as the ultimate face-time tool:
• everyone is grateful to see the Service Engineer (not always
so, the Salesperson);
• the FSE doesn’t drop in and deadline out to catch another
plane (like Applications); and
• the Engineer dresses like, talks like, and has a job more like
your end-user’s.
We offer you a powerful and unique tool to build a deeper and more profitable relationship with your customer: the kind that builds bridges to customers. We know the specific skills and scripts to quickly resolve end-user problems during your the period. And we’re the sideline solution to chronic end-user problems that drain your budget.
We know how to connect. We understand how to serve. And we know your customer; we just know them from a different perspective than you do. Our world is totally controlled, completely safe and professional, and most importantly creates relationships for you for life.
Decades ago, the industry came to us to create cost efficient solutions to customer education. The ultrasound world was much younger then. But even today, with globalization of all knowledge, the need for face-time has only grown stronger.
Relationships drive sales. There are many ways we can help you multiply them, deepen them, and even cut the costs of them.
Let us help grow your Field Service Team to the next level. Call us.
A Legacy of Collaboration
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Acuson
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Independent outsource, developed and conducted end-user training support nationwide. Developed worldwide training module for product demonstration and end-user support for obstetric/pelvic ultrasound product line. |
We’re the very best investment of training time and money for your employee.
We’ll build on their knowledge by reaffirming it then expanding it. We’ll guide them into a core skills set congruent with standard protocols so they’ll return ready to fit into your own. We’ll build their confidence and correct their mistakes.
Our course content is congruent with all national standards. Our class experience exceeds it. We’ll return them to you ready to grow into the production you need. We can’t implant in them the years of experience it takes to become expert but we will shortcut months of learning to become independent, confident, and authoritative quickly.
The investment is well placed:
• Direct flights from every large city in North America in the
most competitive priced air markets.
• No distractions from learning: no bikinis, speedos, beach
bars, or parties. Rather, a professional, safe, respectful
setting for your employee’s professional development.
• The entire course held at the host hotel, with discounted
rates. All suite property, complete with full kitchens. Fifteen
minutes from the airport to the conference site front desk.
• AMA Category I continuing medical education credit gives
your employee the focused, accredited training hours to
prepare for and maintain formal certification.
• Hands-on courses commit up to four hours a day in our
hands-on Scan Lab and the Lab is open around the clock
for independent practice.
• Course reference materials are in depth and support your
staff for years to come.
• Breakfast is complimentary every day; lunch is provided
each day of the course. In-room dining and grocery delivery
service at the hotel; restaurants within safe walking
distance.
• Post conference support goes on for life, for free.
Secure your investment by ensuring your employee’s
commitment: download an employer/employee contract
form, exchanging your training investment for their time commitment.
If you have a larger project involving several staff, or sonographers and physicians, you might find that our on-site training option is more effective. We bring every necessary element of the coursework to you and conduct it in your space, on your schedule, and use your patients as learning models. You benefit by saving on travel costs, absentee pay, and lost productivity.
Compare us to our colleagues in training. Inspect our public courses, and the ones we’ve got upcoming (and tell us whatever else you think we should create). Then contact us for answers to any concern or question you might have. We’re passionate about your success and grateful for the chance to serve.
Learn more: FAQ’s
- Our training strategy
- Ultrasound certification prerequisites
- Medicare Reimbursement Calculator
- Grow
your Team and keep them: exchange your
training sponsorship for their
time commitment:
Download a sample contract here
.
- Inspect the complete Medicare indications,
exclusions and reimbursement information for your area
- Preview the color-coded prerequisites to
sonographer certification process.
- FAQ’s about us
- Sign up for Keith's Newsletter
- Visit our Resource Center
Post conference mentoring continues for free, for life.
We offer public courses, private tutorials, and practice/industry consultation on all aspects pertaining to the clinical research, engineering, business, and governmental issues surrounding the field.
Contact us; we’re at your service and glad to help, in any way at all.
Your colleagues throughout the country have already profited from the benefits of our on-site training.
Ultrasound can leverage your time exponentially.
Will you master the process?