General Information
Your tuition investment in each seminar includes your continental breakfast, refreshment breaks, luncheon, and comprehensive handout materials. During the course our on-site hands-on scan laboratory is open 24 hours a day to permit after-hours independent study at no additional fee. Post conference technical support is free, forever. Optional StudioSeminar® videotapes are available for purchase on site.   

Our tuition fees also reflects the fact that each class has strictly limited attendance to ensure you an environment of effective interaction. For this reason, our registration is conducted on a strictly first-come, first-served basis and is confirmed only upon receipt of your tuition payment in full.  

You may have a sponsorship arrangement with your commercial vendor; if so, it will help you most to check first with your local sales representative to determine if you have a tuition credit and determine their procedure for securing your seat in class.  

Please do not make confirmed travel and lodging reservations until we have formally confirmed in writing your seat in class. Please do not make plans to arrive without prior application and confirmation.   

Depending on the manner and timing of your application we may elect to make confirmation to you by regular mail, e-mail, fax, and/or voice telephone. Although we make every effort to contact you directly, misdirected communications can occur; please take responsibility to double check with us in the event your application may not have been received.  

Concerned about the status of your application?  Click here to e-mail us now.

Cancellations and Refunds
We understand the fact that unforeseen circumstances may necessitate your rescheduling or cancellation.  We ask you to please be mindful that many of our courses have Guests placed on wait lists. Please help them and us by advising us of any changes as soon as possible.  

We must receive written notice of your cancellation or course transfer at least 30 business days prior to the start of the seminar: You may fax it to us at (972) 353-3250.

Because class size is kept to an absolute minimum, we must enforce a cancellation fee policy. Please read it carefully before registering:

Effective May 15, 2002
If we receive your written cancellation at least thirty days prior to the seminar date, a refund, less a 20% administrative fee will be given.  Beyond this time, we will not refund your tuition, but we will apply
a tuition credit (less the 20% administrative fee) to future seminar offerings or videotape seminars
for the next twelve months.

If rescheduled from your original confirmed course in order to retain the
tuition credit, a refund will not apply to the 30 business day policy.

Please understand that we cannot credit any of your tuition payment if you do not cancel your registration in writing at least 30 business days prior to the start of the course. We cannot make exceptions to this policy.

Need to reschedule or cancel your planned attendance?  Contact us now.

Miscellaneous
On very rare occasions we may find it necessary to substitute qualified lecturers. In exceptional circumstances, such as fire, an act of war or terrorism, or a natural disaster, we may find it necessary to cancel a seminar. Although we will assist you in recovering any penalties you may incur due to airline or hotel policies, we cannot be responsible for charges or tangible/intangible losses incurred as a result.

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